Effective Date: November 14, 2025
Last Updated: November 14, 2025
Selling System (Frost The Brand LLC) (operated by Frost The Brand LLC, “Company,””Company,” “we,” “us,” or “our”) operates the website https://sellingsystem.io, our CRM platform, training programs, AI tools, communities, and related services (“Services”). This Privacy Policy explains how we collect, use, store, process, share, and reuse your information.
By using our Services, you agree to this Privacy Policy and all practices described within it.
If you have questions, contact us at: support@sellingsystem.io
1. INFORMATION WE COLLECT
We may collect any and all information that users voluntarily or automatically provide when interacting with our Services.
1.1 Personal & Business Information
- Name
- Email address
- Phone number
- Social media handles
- Username and password
- Business name, website, niche, and revenue data
- Photos, videos, likeness, voice, or profile image
- Billing and payment information (via PCI-compliant processors)
- Identification details if required for verification
- Any data provided through forms, surveys, uploads, or onboarding
1.2 User-Generated Content
This includes any content you upload, submit, generate, or provide, such as:
- Text, emails, posts, comments, messages
- Uploads, images, screenshots, documents, and files
- Audio recordings, video recordings, Zoom calls, coaching sessions
- Testimonials, reviews, feedback, survey responses
- Social media content submitted for review or uploaded into our systems
- Marketing assets, scripts, copy, funnel content, and advertisements
- CRM data (customer names, messages, notes, etc.)
You grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to store, reproduce, modify, analyze, use, publish, and distribute this content for any lawful purpose.
1.3 Automatically Collected Information
- IP address
- Browser type
- Device identifiers
- Location data
- Cookies & tracking pixels
- Session recordings (Hotjar, FullStory)
- Click behavior, scroll behavior, and heatmaps
- Advertising identifiers (Meta Click ID, Google GCLID, TikTok tracking)
- Log files and CRM activity
- AI conversations and chat logs
1.4 Communication Data
We may store all forms of communication, including:
- Phone calls (recorded)
- AI-powered phone calls
- SMS/MMS messages
- Emails
- Internal messages
- CRM chat logs
- DMs or conversations routed through our systems
- Coaching call replays and transcripts
By using our Services, you consent to being recorded and monitored for quality, analytics, AI training, and operational purposes.
1.5 Information from Third Parties
We may receive data from:
- Payment processors (Stripe, PayPal)
- Advertising platforms (Meta, Google, TikTok, YouTube)
- Analytics providers
- Public social media profiles
- CRM integrations
- Affiliates and partners
2. HOW WE USE YOUR INFORMATION
We may use your information for any lawful business purpose, including:
2.1 Service Delivery
- Operating and improving our platform
- Providing coaching, training, and customer support
- Processing payments
- Delivering AI-generated assets and automation
- Personalizing your experience
2.2 Marketing & Communications
By providing your information, you consent to us:
- Calling you
- Sending SMS/text messages
- Sending emails
- Sending AI-based or automated calls/messages
- Retargeting you on advertising platforms
- Sending promotional, educational, and transactional messages
2.3 Advertising & Retargeting
- Meta, Google, TikTok, and LinkedIn ads
- Custom audiences
- Lookalike audiences
- CRM retargeting
- Cross-device tracking
- Attribution analysis (Hyros, etc.)
2.4 AI Training, Development & Personalization
You grant us full permission to use your data to:
- Train internal and third-party AI models
- Improve chatbot conversations
- Enhance predictive analytics
- Strengthen automation and personalization
- Generate marketing and sales content
- Improve platform intelligence
AI may analyze:
- Messages
- Calls
- Uploads
- Scripts
- Sales conversations
- Funnels
- Client project data
- Browsing behavior
2.5 Content & Likeness Usage
You grant us unlimited rights to use:
- Your name
- Image
- Voice
- Video
- Likeness
- Testimonials
- Reviews
- Public social media posts related to our brand
We may use this content in:
- Advertisements
- Sales pages
- Website content
- Social media content
- Case studies
- Email marketing
- Paid ads
- Promotional materials
2.6 Analytics, Monitoring & QA
We may analyze:
- Heatmaps
- Session recordings
- Call recordings
- Chat logs
- Funnels
- Sales performance
- CRM usage
- Customer behavior
2.7 Legal & Compliance
We may use or disclose information to:
- Comply with laws
- Respond to subpoenas
- Prevent fraud
- Enforce terms
- Protect safety and rights
3. HOW WE SHARE INFORMATION
We may share your data with:
- Service providers and vendors
- AI partners
- Advertising platforms
- Payment processors
- Affiliates and joint ventures
- Contractors and subcontractors
- Government agencies when legally obligated
- New owners in the event of a business sale or merger
4. DATA RETENTION
We may retain your data:
- As long as your account is active
- After account closure for operational, legal, or training purposes
- Indefinitely for AI training and anonymized analysis
- As required for business records or regulatory compliance
You acknowledge that AI-trained data cannot be reversed or removed.
5. YOUR RIGHTS
Depending on jurisdiction (GDPR, CCPA, CPRA), you may request to:
- Access your data
- Update or correct information
- Delete your data (with limitations)
- Opt out of data sale/sharing
- Request a data export
- Opt out of marketing messages
Requests: support@sellingsystem.io
6. SECURITY
We use reasonable measures to protect your data. No system is 100% secure. You use the Services at your own risk.
7. CHILDREN’S DATA
Our Services are not intended for individuals under 18.
8. INTERNATIONAL USERS
Your data may be transferred and processed internationally, including in the United States.
9. DO NOT TRACK
We do not currently respond to Do Not Track signals.
10. CHANGES TO THIS POLICY
We may update this policy at any time. Continued use constitutes acceptance.
11. CONTACT US
For questions about this Privacy Policy:
